These terms and conditions apply to all purchases made via the Casual Oak website, located at Bonairestraat 52, and reachable via info@casualoak.com.
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Orders and Payment
Orders are processed once full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.
4. Processing and Delivery
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Processing time: 1–3 working days
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Delivery time: 5–15 working days (depending on location)
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Orders are shipped directly from our supplier in China
5. Returns and Cancellations
Please refer to our separate returns policy for all applicable conditions.
6. Liability
We are not responsible for loss or damage during shipping if tracking shows that the parcel has been delivered. Please ensure that your address is entered correctly.
7. Intellectual Property
All content on the website (including text, images, and logos) is the property of Casual Oak and may not be used without permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@casualoak.com. We aim to respond within 5 working days.
9. Governing Law
These terms and conditions are governed by Dutch law.